Agentforce
The conversational agentic layer of BCS's tri-modal intelligence model. AI augmentation coordinated by Symphony for cross-platform autonomous operations, not just single-cloud chatbots.
Agentic AI Agents
Autonomous agents handling inquiries and case triage — part of BCS's tri-modal evolution from rule-based to conversational to ambient operations.
Symphony-Coordinated Copilot
AI-assisted selling with Symphony orchestrating cross-system context — pulling data from SAP, OpenText, and Salesforce for truly intelligent recommendations.
Cross-Platform Workflow Automation
Symphony enables Agentforce to trigger multi-step processes across Salesforce, SAP, and any enterprise system — not just within a single cloud.
Custom Agent Builder
Build AI agents with Symphony-orchestrated backends — agents that operate autonomously across your entire enterprise, governed by Anugal.